Return & Refund Policy
Terms for Independent Guidance Services
Effective Date: September 10, 2026
Our Service Commitment
One Call Tech Solution provides independent paid informational assistance for satellite internet signup preparation, publicly available package information, activation preparation, and general installation guidance. The scope and price of our assistance will be explained before purchase.
Assistance-Service Requests
If you believe paid assistance was not provided according to the scope explained before purchase, contact us promptly. We will review the request, communications, service records, work already delivered, and applicable law.
- Describe the assistance purchased and the reason for the request
- Provide relevant transaction or communication details
- Allow a reasonable period for review and response
Cancellation and Refund Eligibility
Specific cancellation and refund terms, if any, will be disclosed before payment. Requests made before assistance begins may be eligible for cancellation. Once a live consultation or requested guidance has begun or been delivered, refund eligibility may be limited to the extent permitted by applicable law. Nothing in this policy limits rights that cannot legally be waived.
Provider Transactions Are Separate
We do not sell satellite internet subscriptions or provider equipment. Provider plans, equipment, shipping, activation, warranties, cancellations, returns, and billing are separate transactions governed by the applicable provider, manufacturer, seller, and their policies.
- Our independent assistance fee does not include provider charges
- Provider refund requests must be directed to the applicable provider or seller
- We do not guarantee provider approval, availability, delivery, activation, or performance
Request Process
1. Contact Us
Call or email with the assistance purchased and the reason for your request.
2. Review
We review the disclosed scope, amount paid to us, assistance delivered, and applicable requirements.
3. Resolution
If a refund is approved, it will generally be returned through the original payment method, subject to payment-processor timing.